Seattle, Washington - Seattle-based Alaska Airlines is one of the most successful airlines in the United States. A recent study commissioned by Alaska Airlines investigates the importance of the LGBT market for this success.
Here are some of the results presented at last week's Community Marketing & Insight marketing conference in Fort Lauderdale, Florida.
For Alaska Airlines, most LGBT travelers are between 25-45 years old, make more than $100,000 USD a year, are college educated, travel 3-4 times a year, and are active, health-conscious, entertainment seekers.
LGBT travelers spend 33% more than their heterosexual counterpart. They are 13 times likely to take more than 9 trips per year. Gays and lesbians take 4-6 leisure trips per year, compared to 1- 2 trips for the average U.S. traveler.
6.2% of all travelers from San Francisco are LGBT, 4.8% from Seattle, 4.6% from Los Angeles.
Alaska Airlines states on their LGBT website: "Who you fall in love with is not your choice. How you fly with them is." #Flywithpride Passengers booking on this website were able to get a 10% discount. The reason: "The LGBT community has come so far. Let us fly you the rest of the way."
Another creative advertisement promoting a $199 USD one way air fare to Puerto Vallarta says: "We'd like to be your domestic partner. International, too."
Alaska's integrated approach to attract LGBT travelers is paying off. It included editorial partnerships, event/ community engagement and social media outreach.
Alaska Airlines engaged potential clients in real time. Advertising "equality for every seat" and the "pride discount" was a success.
It did work. After introducing the Gay Travel Page on Alaska Airlines the increase in LGBT business was amazing. Between February 1 through September 30 it was 2096 percent.
When Alaska Airlines offered discounts to Gay Pride, one travelers said: "Aside from the fact that it's always lovely to see a nice gesture of inclusion and support, it's just fun when a business does anything that gives internet cranks the chance to rail about so-called "discrimination for straights" So thanks, Alaska Airlines, for the travel discount - and for the bonus opportunities to chortle at the people on Twitter musing that they "Don't know how long god's patience will continue."
Alaska Airlines stressed: "However, these airfare deals are available to everyone and being gay is not a requirement. Just purchase tickets on the weekend when a Gay Pride occurs."
Original article