Guadalajara, Mexico - Last week, Citibanamex issued a bank card to a 116-year-old woman who was initially rejected because she was too old, which made her miss out on monthly welfare payments.

María Félix Nava said she went without government support for about three months after a Citibanamex branch in Guadalajara told her she could not open an individual bank account. But Mexico's new transparency rules require welfare recipients to have their own bank accounts, which made it impossible for her to collect payments.

Félix operates a candy stand outside of her small home, and had been relying on modest sales to support herself, in the absence of her monthly 1,200 peso ($63) check from the state of Jalisco.

When Miguel Castro, the Jalisco State Development Secretary, found out about the problem, he intervened. On Tuesday, he hand delivered a check to cover April's welfare payment and the previous missed payments from March and February - along with an apology - to the centenarian.

Citibanamex blamed its failure to issue the bank card on its system's "calibration limits," which could not register people aged more than 110 years, and said they would work to resolve the problem and get her a bank card as soon as possible.

On Thursday, Castro Reynoso visited Félix Nava again to give her a new Citibanamex card. "When there is will, there is no obstacle or bureaucratic process that can detain," Castro Reynoso said in a statement. "Doña Maria now has her card and from today she will receive her support without any setback."

Local authorities recognize María Félix Nava's birth certificate, which states her birthday is in July 1900, as authentic.